Our Commitment to GDPR
glossy-comet is committed to protecting the privacy and security of personal data. Although we are an Australian company, we recognise the importance of GDPR principles and extend these protections to all our customers, regardless of their location.
This page outlines your rights under the General Data Protection Regulation and how we ensure compliance with these important data protection standards.
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications.
- Contract: Where processing is necessary for the performance of a contract with you, such as providing pet care services.
- Legal Obligation: Where processing is necessary to comply with the law.
- Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, unless overridden by your data protection rights.
Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to your request within one month of receipt.
Right to Rectification
You have the right to request that we correct any inaccurate personal data we hold about you. You also have the right to have incomplete personal data completed.
Right to Erasure
Also known as the "right to be forgotten," you can request that we delete your personal data in certain circumstances, including:
- The data is no longer necessary for the purpose we collected it
- You withdraw consent and there is no other legal basis for processing
- You object to processing and there are no overriding legitimate grounds
- The data has been unlawfully processed
Right to Restrict Processing
You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer this data directly to another organisation where technically feasible.
Right to Object
You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes. If you object to marketing, we will stop processing your data for that purpose.
Rights Related to Automated Decision Making
You have the right not to be subject to decisions based solely on automated processing that significantly affect you. We do not currently use automated decision-making processes that would trigger these rights.
Data Protection Officer
While we are not required to appoint a Data Protection Officer under GDPR, we have designated a privacy contact who is responsible for overseeing data protection matters:
Privacy Contact
glossy-comet
147 Riverside Drive
Brisbane QLD 4000
Australia
Email: [email protected]
International Data Transfers
As an Australian company, some data processing may occur outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with GDPR requirements.
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to you, we will also notify you directly.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us using the details below. We may need to verify your identity before processing your request. We will respond to your request within one month, although this may be extended by a further two months for complex requests.
Complaints
If you are unsatisfied with how we handle your personal data or believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. For EU residents, this would be the data protection authority in your country of residence.
Contact Us
For any GDPR-related enquiries, please contact:
glossy-comet
147 Riverside Drive
Brisbane QLD 4000
Australia
Email: [email protected]